Tickets/#116
Find order/41307:32 · UTC+1
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Open, In ProgressMineneeds backend
#110HighIn Progress5 Jun 15:20
Order arrived damaged
Acme Tailoring 3
#118HighIn Progress5 Jun 14:02
Sleeve length on 4523 is 2 cm short of the order
Kestrel Tailoring 5
#117MediumOpen5 Jun 12:47
面料与订单不符，请核对 NB-204
杭州云裳高级定制 2
#116MediumOpen5 Jun 10:30
Wallet top-up not showing after bank transfer
Harrow & Vale 1
#115LowIn Progress5 Jun 09:12
Customer asks to move the second button 1 cm lower before cutting starts — can we still change it?
Brightwater Bespoke 4
#114HighOpen4 Jun 23:40
Shipping container label failed to print · order 4522
Atelier North 2
#113MediumIn Progress4 Jun 18:05
Monogram reads J0K instead of JOK
Maison Lenoir 3
#112LowOpen4 Jun 13:18
Request for express on 4517
Kestrel Tailoring 1
#111LowIn Progress4 Jun 10:00
Invoice currency should be EUR
Old Quay Clothiers 2
#109MediumOpen3 Jun 17:44
Fitting validation blocked a reorder
Atelier North 6
#108LowIn Progress3 Jun 11:21
Lining colour LN-214 discontinued?
Harrow & Vale 2
42 tickets · 10 per page
#116
Billing › Wallet · opened 5 Jun 10:30Wallet top-up not showing after bank transfer
MediumOpen
Original ticketHarrow & Vale · 5 Jun 10:30Billing › Wallet
We sent EUR 1,500 by bank transfer on 3 June (ref HV-0603) but the wallet still shows the old balance. Can you check?
admin_user · Category set to Billing › Wallet · 5 Jun 10:41
AI suggestion78% · support-center · wallet-top-ups · generated on request
Thanks for flagging this. Bank transfers usually take 1–2 working days to reach us. Once the EUR 1,500 arrives we will add it to your wallet and confirm here.Use draftDiscard
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StatusOpenSeverityMediumCategoryBilling › WalletOwner#901Assignneeds backend
Order
No order on this ticket. Wallet and replies work the same.
WalletHarrow & Vale · EUR
CreditDebit
Reason templateBank transfer received · top-up
EUR1,500.00
Bank transfer received · top-up
The template fills the reason and amount; you can edit both. The retailer sees the reason.BalanceEUR 120.00 → 1,620.00
Accountharrowvale